Conditions of Use

1. Agreement to these Conditions

These Conditions of Use (the “Conditions”) are a binding agreement between you and SureLoadr LLC (“SureLoadr,” “we,” “us,” or “our”) and govern your access to and use of the SureLoadr website, mobile applications, reports, data, scores, monitoring, alerts, directories, lookups, application programming interfaces (“API”), and all related products, features, and services (collectively, the “Services”).

By accessing or using the Services, creating an account, or clicking to accept, you agree to these Conditions and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Services.

If you use the Services on behalf of a company or other organization, you represent that you are authorized to bind that organization, and “you” refers to both you and that organization. You must be at least 18 years old and able to form a binding contract to use the Services.

IMPORTANT: These Conditions include disclaimers of warranties, a limitation of liability, an indemnification obligation, and a binding arbitration provision with a class-action and jury-trial waiver (Sections 17–20). Please read them carefully.

2. What SureLoadr provides

SureLoadr is a transportation risk-intelligence platform. Depending on your plan, the Services may include freight broker credit reports and payment-risk information for carriers; carrier vetting and carrier risk analysis for brokers and shippers (including authority, insurance, safety, and fraud signals); risk scores and rating bands; monitoring and alerts; broker and carrier directories and MC/DOT lookups; a mobile application; and API access.

The Services are decision-support tools intended to help you gather and organize business information before making your own decisions. The Services do not make decisions for you, and you are solely responsible for the freight, credit, payment, hiring, tendering, booking, and other business decisions you make.

3. Not a consumer reporting agency; no FCRA use

SureLoadr is not a consumer reporting agency as defined by the federal Fair Credit Reporting Act (“FCRA”), and the Services, reports, scores, and data are not “consumer reports” or “investigative consumer reports” under the FCRA or any comparable state law. The Services provide information about businesses and commercial entities for commercial purposes.

You agree that you will not use the Services, in whole or in part, as a factor in establishing any individual’s eligibility for credit, insurance, employment, housing, or for any other purpose covered by the FCRA, and you will not use the Services in any manner that would cause SureLoadr to be deemed a consumer reporting agency. You are solely responsible for your use of the information and for compliance with all applicable laws, including the FCRA, the Driver’s Privacy Protection Act, and applicable privacy and data-use laws.

4. Scores, ratings, and risk indicators are opinions and predictions

Any credit rating, risk score, rating band, average days-to-pay, payment trend, recommendation, or risk indicator provided through the Services is SureLoadr’s subjective opinion and a predictive assessment generated from data and algorithms. It is not a statement of fact, a certification, a guarantee, or a warranty about any company’s creditworthiness, payment behavior, safety, legitimacy, financial condition, or future performance.

Scores and indicators are provided for your internal evaluation only. Reasonable people and other data providers may reach different conclusions from the same or different data. You should not treat any score or indicator as the sole basis for a business decision.

5. No guarantees; independent verification; assumption of risk

SureLoadr does not guarantee payment, collection, creditworthiness, broker or carrier legitimacy, authority status, insurance coverage, safety, freight availability, or any specific business outcome. All decisions you make using the Services are made at your own risk.

You are responsible for conducting your own due diligence and independently verifying broker and carrier identity, authority, bond, insurance, rate confirmations, payment terms, and other relevant details through official sources (including FMCSA records) before accepting, tendering, or booking freight. You knowingly and voluntarily assume all risks associated with your use of the Services and your reliance on any information they provide.

6. What SureLoadr is not

The Services do not constitute legal, financial, accounting, tax, insurance, credit-counseling, or other professional advice. SureLoadr is not, and does not act as:

• a freight broker, motor carrier, freight forwarder, or load board;
• a bank, lender, factoring company, or money-services business;
• a licensed insurance producer or advisor;
• a law firm, collection agency, or credit-repair organization;
• a consumer reporting agency; or
• a guarantor, surety, or party to any transaction between you and any third party.

7. Third-party data sources and accuracy

The Services rely on data from third-party and public sources, including government records (such as FMCSA), commercial data providers, and information submitted by users. This data may be delayed, incomplete, inaccurate, outdated, disputed, or unavailable, and it may change without notice.

SureLoadr does not independently audit all third-party data and does not warrant its accuracy, completeness, timeliness, or fitness for any purpose. SureLoadr is not responsible for the acts, omissions, content, or data of any third party, or for any third-party websites, services, or resources referenced through the Services.

8. Accounts, seats, and security

You must provide accurate, current, and complete information when creating an account and keep it updated. Accounts and paid plans are licensed for the number of authorized users (seats) associated with your plan. Login credentials are personal to each authorized user and may not be shared, sold, or used by more than one person; SureLoadr may use technical controls, including concurrent-session limits, to enforce seat limits.

You are responsible for all activity that occurs under your account and for maintaining the confidentiality of your credentials. Notify us promptly at support@sureloadr.com of any unauthorized access or suspected breach. SureLoadr is not liable for losses arising from unauthorized use of your account.

9. Subscriptions, billing, and renewals

Paid Services are offered on a subscription basis and/or on a per-report (à-la-carte) basis at the prices posted at the time of purchase, plus applicable taxes. By purchasing a subscription, you authorize SureLoadr and its payment processors to charge your payment method on a recurring basis (monthly or annually, as selected) until you cancel.

Subscriptions renew automatically for successive terms at the then-current price unless you cancel before the renewal date. You may cancel at any time; cancellation takes effect at the end of the current billing period, and continued access is provided through that period. Except where required by law or expressly stated by SureLoadr, fees are non-refundable and partial periods are not prorated. SureLoadr may change prices, plans, seat limits, monitoring limits, or features on a prospective basis with reasonable notice.

Purchases made through a third-party app store (such as Apple App Store or Google Play) are also subject to that store’s terms, and billing, renewals, and refunds for those purchases may be handled by the store.

10. Free trials and promotions

SureLoadr may offer free trials, founding-customer pricing, or other promotions. Unless stated otherwise, a free trial automatically converts to a paid subscription at the end of the trial period unless canceled beforehand. SureLoadr may modify or withdraw trials and promotions at any time and may limit eligibility.

11. Acceptable use

You agree to use the Services only for lawful business purposes and in accordance with these Conditions. You will not, and will not permit anyone to:

• use the Services for any purpose prohibited by the FCRA or other applicable law;
• resell, sublicense, redistribute, or make the Services or any data available to third parties except as expressly permitted by your plan or a written agreement;
• access the Services by automated means, scrape, crawl, harvest, or bulk-download data, except through the API under its applicable terms and limits;
• reverse engineer, decompile, or attempt to derive source code, algorithms, or scoring methodology from the Services;
• circumvent seat limits, usage limits, rate limits, security controls, or access restrictions;
• upload or transmit malware, or interfere with or disrupt the integrity, security, or performance of the Services;
• impersonate any person or entity, or misrepresent your affiliation;
• infringe the intellectual property, privacy, or other rights of any person; or
• use the Services to harass, defame, or unlawfully harm any person or business.

12. API, automated access, and anti-scraping

If SureLoadr provides API access, your use is subject to any applicable API documentation, keys, rate limits, and additional terms. API keys are confidential, are issued to you alone, and may not be shared. SureLoadr may throttle, suspend, or revoke API access for misuse or excessive use.

Unauthorized scraping, crawling, or bulk extraction of data from the Services causes harm that is difficult to quantify and may, in addition to any other remedy, entitle SureLoadr to injunctive relief and to liquidated damages of $10,000 per occurrence, which the parties agree is a reasonable estimate of harm and not a penalty.

13. User-submitted content and non-payment reports

The Services may allow you to submit information, including reports of past-due invoices, non-payment, disputes, or other experiences (“User Content”). You retain ownership of your User Content, and you grant SureLoadr a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, use, reproduce, modify, aggregate, display, and distribute your User Content in connection with operating and improving the Services.

You represent and warrant that your User Content is truthful and accurate to the best of your knowledge, is based on your own genuine business experience and supporting documentation, and does not violate any law or the rights of any third party. You are solely responsible for your User Content.

SureLoadr acts as a neutral platform and facilitator. We do not adjudicate disputes between users, do not guarantee the accuracy of User Content submitted by others, and are not responsible for User Content. To the fullest extent permitted by law, you release SureLoadr from, and waive, any claims (including for defamation, libel, or negligence) arising from User Content submitted by other users. SureLoadr may, but is not obligated to, review, moderate, remove, or restrict any User Content at its discretion. If you believe content is inaccurate or infringing, contact support@sureloadr.com; SureLoadr will respond to valid copyright notices consistent with the Digital Millennium Copyright Act.

14. Intellectual property

The Services, including the SureLoadr name, logos, software, scores and scoring methodology, text, graphics, design, and compilations of data, are owned by SureLoadr LLC or its licensors and are protected by intellectual-property laws. Subject to these Conditions, SureLoadr grants you a limited, revocable, non-exclusive, non-transferable license to access and use the Services for your internal business purposes. All rights not expressly granted are reserved. You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of the Services without our prior written permission.

15. Privacy

Your use of the Services is also governed by our Privacy Policy, which describes how we collect, use, and share information. By using the Services, you consent to those practices.

16. Disclaimer of warranties

THE SERVICES, INCLUDING ALL REPORTS, SCORES, DATA, AND CONTENT, ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, SURELOADR DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF ACCURACY, COMPLETENESS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

SURELOADR DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR THAT ANY DATA WILL BE ACCURATE, COMPLETE, OR CURRENT. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, SURELOADR LLC AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AGENTS, AND AFFILIATES (THE “SURELOADR PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST DATA, LOST BUSINESS, UNPAID INVOICES, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR RELATED TO THE SERVICES OR THESE CONDITIONS, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL THE SURELOADR PARTIES’ TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE SERVICES OR THESE CONDITIONS EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID SURELOADR FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITATIONS ARE A FUNDAMENTAL BASIS OF THE BARGAIN BETWEEN YOU AND SURELOADR.

18. Indemnification

You will defend, indemnify, and hold harmless the SureLoadr Parties from and against any claims, demands, actions, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Services; (b) your User Content; (c) your violation of these Conditions or any law; (d) your business decisions or transactions with any third party; or (e) your violation of the rights of any third party. SureLoadr may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate.

19. Dispute resolution; arbitration; class-action and jury waiver

Please read this Section carefully — it affects your legal rights. Any dispute, claim, or controversy arising out of or relating to the Services or these Conditions will be resolved by binding individual arbitration administered by a recognized arbitration provider under its applicable rules, rather than in court, except that either party may bring an individual claim in small-claims court or seek injunctive relief for intellectual-property or unauthorized-access matters.

YOU AND SURELOADR WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Disputes will be arbitrated only on an individual basis. If the class-action waiver is found unenforceable as to a particular claim, that claim will proceed in court, but the rest of this Section remains in effect.

You may opt out of this arbitration agreement by sending written notice to support@sureloadr.com within thirty (30) days of first accepting these Conditions; opting out does not affect any other part of these Conditions.

20. Governing law and venue

These Conditions are governed by the laws of the State in which SureLoadr LLC is organized, without regard to its conflict-of-laws principles, and by applicable U.S. federal law (including the Federal Arbitration Act). To the extent any dispute is not subject to arbitration, it will be brought exclusively in the state or federal courts located in that state, and you consent to the personal jurisdiction of those courts.

21. Changes to these Conditions

SureLoadr may update these Conditions from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Conditions.

22. Suspension and termination

SureLoadr may suspend, restrict, or terminate your access to the Services at any time, with or without notice, if you violate these Conditions, misuse the Services, or create risk or legal exposure for SureLoadr or others. You may stop using the Services at any time. Provisions that by their nature should survive termination — including Sections 3–7 and 13–20 — will survive.

23. General

These Conditions, together with the Privacy Policy and any plan-specific or API terms, are the entire agreement between you and SureLoadr regarding the Services and supersede prior agreements on that subject. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions will remain in effect. SureLoadr’s failure to enforce any provision is not a waiver. You may not assign these Conditions without our consent; SureLoadr may assign them freely. Neither party is liable for delays or failures caused by events beyond its reasonable control. Notices to SureLoadr may be sent to support@sureloadr.com.

24. Contact

Questions about these Conditions of Use may be sent to support@sureloadr.com.